Products Management:

• Easy products configurations by categories and brands through simple wizards
• PhoneTrack is already initialized with more than 30 of most common mobile phones brands
• PhoneTrack is already initialized with more than 500 GSM phones all with pictures
• Unlimited product categories can be created: Batteries, LCD's, Sim Cards, Chargers, Cables...
• Specific characteristics for each product: unit of measure, volume, market value & depreciation

Customers, Suppliers and Partners Management:

• Easy & Flexible one time configuration for all counterparts
• All counterparts can be assigned with specific flags for easy grouping & data retrieving such as:
• Supplier, Manufacturer, Repair Company, Company/Individual/Repair Customer, Wholesale...
• Full details on each counterpart: tel no's, discount, addresses, bank data, contacts, legal IDs
• All configured details will be automatically printed on invoices, receipts and delivery notes
• Quick search / auto completion routines for easy selecting counterpart on different operations
• Extensive "group by counterpart" features built in sales, purchase, repairs, profit & loss reports

Service - Mobile Phones Repairs Management:

• Faults management - 60 of the most common faults are built in, more can be configured
• All faults are grouped in generic categories for easier future use: i.e. NETWORK - low signal
• Repair actions management - 30 of the most common repairs performed in service are built in
• Brands - initialized with 26 of most common brands on the market, more can be added
• Complete procedures for both first time repairs and warranty returns with previous history info

1 First time service entries:

• Select returning customer or spend 1 minute to add a new one from entry screen directly
• Select phone model, grade, faults reported, add personal remarks
• Add phone's characteristics: estimate price, battery S/N, estimate job time and more
• Unlimited number of phones can be scanned and added on each entry from one customer
• For large quantities of phones from the same batch, automated entry procedures available:
• Select first phone details, choose to keep them and just scan all IMEIs from the batch
• For each phone, a device label can be printed containing all info on IMEI, customer, faults, etc
• After adding all entered phones, print customer receipt with entry tracking number
• Tracking number will be further used by customers to check the status of their order online
• Receipt contains your company info, logo, disclaimer, customer details and all entry info
• Both receipts & device labels have bar code tracking number printed for further easy scanning

2 Warranty returns:

• First check IMEIs of the phones entering as warranty returns for their full history
• If model, IMEI & new reported faults match data found in device history, create warranty entry
• All customer details will be retrieved but only new faults and characteristics will be recorded
• Customer will also receive a warranty receipt and tracking number for further online checking

• Service manager will then have full control over repairs stock, assigning phones to workmen
• Technicians will record specific service details in their own name as following:
• Actions performed, spare parts used, new faults found, own remarks, new status/grade on exit
• Service pricing policy can depend on faults/actions/labor/spare parts/customer discount
• Once pricing policy set up, all prices will be automatically calculated for all jobs
• Phones from one entry can be returned to customer altogether or separate, by selecting them
• To check out repairs just select phones and generate & print customer invoice

• Complex service reports on entries, repairs, incomes, returns filtered/grouped by many criteria
• Second more detailed report on devices available: workmen efficiency, spare parts and more
• Marketing analysis on most common reported faults/actions grouped by brands and customers
• Multiple service specific analysis that may help to understand market movements
• Spare-parts management - prices, markups/discounts, inventory levels, configuration

Internet Tracking Routines:

• Customers from outside company's premises can check the status of their orders via internet
• On request, this function can be made interactive so that the customers may find out estimate prices and/or add comments regarding to it

Financial & Reports

• Service - standard report on phones entered, repaired and returned on a chosen period of time
• Processing - fully customizable report on repaired devices (brands, workman, parts, faults)
• PhoneTrack records all stock movements and never updates stock to new amounts, therefore:
• Reports can be generated even for a chosen period of time in the past not only for present time
• Ex: Service department profit & loss for last 19 days
• All reports can be organized by different criteria: customer/supplier, date, product, brand, etc

• Pricing policy - service pricing, stock sales pricing flexible configuration
• Invoicing - generating customers final invoice fully editable
• Controlling discounts and markups for both suppliers and customers
• Labor cost control - each role within the company can be assigned with a standard wage/hour
• Documents management - searches, listings, reports on sales orders, delivery notes, invoices
• Performance/cost analyzes on each workman or by departments

Configurations

• Currencies - setup used trading currencies
• Products - setup trading products, record products' details
• Counterparts - setup customers, suppliers, service customers and more
• Users & Roles - setup system users and their security permissions
• Work & Store Places - setup locations, departments, workstations and storage space
• Action Types - setup specific actions performed in service
• Fault Types - setup specific mobile phones faults
• Other - setup quality grades, brands, VAT quota, product types

Human Resources:

• Work efficiency control - reports about individual employee or on whole department activity
• Task reports - total/average time spent on different tasks by individual or whole department
• Responsibilities management - task assignment procedures to individuals or departments
• Restraining lack of responsibility situations during work

Management

• Work stations management - entire company structure can be configured and controlled
• Users control - logged in users can be tracked by location/department/workstation
• Customers reports - total/average repairs, discounts, related to certain period
• Spare parts usage reports - related to department/employee/actions on costs and prices

Internet Interconnectivity:

• Between different locations of the same company
• Between company's headquarters and street service centers

Notes:

PhoneTrack Service will be delivered with:

· Dongle
· Software CD
· Installation manual
· Help & Users manual
· Between 4 and 8 weeks of standard technical support included, depending on the number of licenses acquired